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| Who is Family Home Medical Equipment & Supplies? Family Home Medical Equipment & Supplies is a minority, woman owned and operated business located in the community in which it serves. It's customer service driven philosophy, coupled with its old fashioned values and modern products makes Family Home Medical the vendor of choice. Our innovative and creative solutions to addressing the needs and concerns of our clientele is part of the reason why we are fast becoming an industry leader in this area. |
| Why should I choose FHMES? |
| * We meet all 21 Medicare Supplier Standards |
| * HIPPA compliant |
| * All of our staff are certified and required to maintain ongoing training and re-certification in their areas of service |
| * Staff has over 20 years experience in all areas of billing, delivery, fittings and customer service |
| * Fast, courteous service |
| * Quality Products |
| How long does it take to get my order? Local deliveries are sent out within 48 hours of receipt of all documentation and/or prescriptions if necessary. |
| Do you accept credit cards? Yes, we can accept Visa, Master Card and/or Discover Card. |
| What are your normal hours of operation? Our hours of operations are Monday - Friday, 8:30 am - 5:00 pm. |
| What if I have an equipment emergency after hours or on the weekend? You may call our emergency number: (301) 526-6228 |
| Where can I mail my payments? Payments may be made out to Family Home Medical Equipment and Supplies and mailed to our home office: 9000A Edgeworth Drive |
| I have an HMO insurance policy, am I restricted to where I can get medical equipment? This question is best answered by your insurance company. |
| Do you verify insurance coverage when I need equipment? Yes, we will contact your insurance company to verify your insurance benefits for the equipment required. Insurance verifications are never a guarantee of benefits and the patient is responsible for the charges incurred. |
| Will you bill my insurance? Yes, in most cases we bill your insurance directly. |
What does it mean to accept or not accept assignment? |
| Example: $100.00 Full charge 80.00 Medicare allowable amount 20.00 Difference between full charge and the allowable amount, which is adjusted off by the provider. 64.00 80% of the approved amount paid by Medicare 16.00 Patient responsibility Non-assigned indicates the patient is responsible for the amount billed and we, the provider, will bill Medicare. In this instance, Medicare will pay or deny services directly to the patient. |
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